Sales Rank: 665


Features:

Measures 11 by 12 by 14 inches; 1-year warranty

Brews 10 5-ounce cups of coffee directly into a stainless-steel vacuum carafe

Virtually unbreakable carafe keeps coffee hot 4 hours without a warming plate

Programmable digital clock/timer for "wake-up" coffee; pour a cup midbrew via 20-second brew-pause

Permanent GoldTone filter eliminates messy paper filters; push-button, swing-out filter holder

Average Rating:
Rating: - Good coffee, well designed
It should go without saying that the most important goal of a coffee maker is to make good coffee. This unit meets that goal -- after experimenting with filter choices and the amount of coffee, I was able to get this machine to make an excellent cup of coffee. This was not true of my previous Krups machine, which always produced coffee inferior to what I could get at [other coffee shops].

On the plus side, this unit features a vacuum caraffe, which eliminates the need for a heating plate, and avoids having the coffee bitterly cooked over time. Some other reviews say the caraffe doesn't keep the coffee warm. I can only guess that they are using a broken caraffe. Mine keeps coffee hot for longer than advertised -- it's still acceptably hot even after six hours.

Both a plus and a minus is the unit's speed -- it does makes a pot of coffee very quickly. However, the water has contact with the grounds for a shorter amount of time, so you need to use more grounds to get the same strength coffee. I found that I have to use almost twice as much coffee grounds as my old Krups to get the same strength coffee. If you're using expensive beans, this is a significant factor.

The frother does a great job. I also noticed some other reviews which said it cut out before frothing enough milk. It's possible that they didn't follow the instructions for priming the frother before its first use. I have had no problems at all with frothing.

Cleanup is where the design falls a little short. The caraffe has a narrow opening, which makes it very difficult to clean. The small parts of the frother all snap apart easily for cleaning, but I can't help but think that over time, all the snapping and unsnapping will eventually loosen up the connections, and it will no longer work efficiently. They do provide a couple of spare controller pieces, but they don't provide spares for the other small parts. I think that in a year or two, I might have to order replacements for these frothing pieces.

Overall, an excellent product. It makes really good coffee, which is the most important thing. It goes through beans faster, but in the big picture, that's a small price to pay for good coffee.

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Rating: - Wow !
This coffee machine combines brew-through the lid technology, stainless steel thermal carafe, and a detachable milk frother. We use the frother just as frequently for making quick hot chocolate drinks from chocolate milk. The coffee brewer is superior and so is the well-designed stainless steel carafe. Capresso is the leading edge in coffee maker design and has an outstanding customer service department. We just were in such a hurry to use our new machine we didn't bother reading the instructions, so we ended up calling the toll free number twice and each time we were treated courteously and efficiently. We got the impression that this is a small enough company that still cares about it's customers. This machine is a winner and we are now giving them as gifts.

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Rating: - customer disservice
After having this machine for less than two years, it had an electrical problem and I sent it back to the company and for $65 they sent me a new unit. Unfortunately it did not work and customer service after stating we must have a bad electical outlet, sent us another one. It didn't work either and this time I plugged it into my computer plug which is fine as is our kitchen outlet. To get my money back I had to talk to a supervisor, but he didn't call me back. Three phone calls later they finally sent my money back, but still no supervisor called us. I wrote to Mr. Kramm and complained about the shoddy treatment I received from customer service and from the broken units from the repair service. NO RESPONSE from a company that is supposed to depend on word of mouth to buy their very expensive product. Shame on them.